LONDON, June 22 — According to the latest update from Lloyds Banking Group, around 65,000 staff have taken a substantial number of courses through the bank’s AI Academy, with the aim of reaching the target of all staff being AI literate by the end of 2026. The bank announced plans in January to train all 67,000 of its employees how to use AI this year, and the progress so far is significant, with staff taking a large number of courses to bolster their artificial intelligence skills.
The record shows that the bank is making a considerable effort to upskill its workforce in AI, and this is evident in the number of courses taken by staff. A significant development in the bank’s tech sector is the creation of 300 new agentic AI roles, which will be filled both from within the existing bank workforce and externally.
These roles include data and AI scientists, engineers, responsible AI specialists, and AI product managers, demonstrating the bank’s commitment to investing in AI talent. On the timeline, the bank’s focus on agentic AI is a key area to watch, as it continues to scale its use and explore new applications.
Sharon Doherty, chief people and places office, said: “As we scale its use, our focus is on making sure it delivers real benefit in day-to-day roles – helping colleagues make better decisions and enabling us to provide faster, more effective and more personalised support for customers.
This is about keeping AI practical and accessible, so everyone can use it in ways that make a meaningful difference.” The bank’s approach to AI is centered on making it practical and accessible to all staff, and this is reflected in the large number of courses taken by employees. The bank’s AI financial assistant is now used by a substantial number of Bank of Scotland customers, providing financial advice and support.
This is a significant example of how AI is being used to improve customer experience and provide more personalized support. Sources familiar with the bank’s AI strategy say that the focus is on using AI to make a meaningful difference in day-to-day roles, and the bank’s AI financial assistant is a key part of this effort.
One of the first cohort to take the Level 6 AI engineering apprenticeship, Emma Richards, said: “My apprenticeship will give me the chance to build practical skills in software engineering while learning how AI can support the work we do every day. Being able to apply that learning in a real business environment, with support from experienced colleagues.” The bank’s investment in AI apprenticeships is a significant development, and it will be interesting to see how these apprentices contribute to the bank’s AI efforts in the future.
As the bank continues to scale its use of AI, it will be important to watch how it delivers real benefits in day-to-day roles and provides faster, more effective, and more personalized support for customers. With a substantial number of staff already involved in creating AI use cases, the bank is well-placed to explore new applications and innovations in AI. The bank’s focus on keeping AI practical and accessible will be key to its success, and it will be interesting to see how this approach develops in the coming months.
Looking ahead, the bank’s AI strategy is likely to be a key area to watch, as it continues to invest in AI talent and explore new applications. With a large number of staff already trained in AI and a substantial number of courses taken, the bank is well-placed to make significant progress in this area.
As the bank’s AI efforts continue to evolve, it will be important to keep an eye on how it delivers real benefits to customers and staff, and how it contributes to the bank’s overall success.
{“@context”: “https://schema.org”, “@type”: “NewsArticle”, “headline”: “Lloyds Staff Complete 400,000 AI Courses Since January”, “description”: “LONDON, June 22 — According to the latest update from Lloyds Banking Group, around 65,000 staff have taken a substantial number of courses through the…”, “datePublished”: “2026-06-22 08:00:00T09:30:00+00:00”, “author”: {“@type”: “Person”, “name”: “Ariel Antonio”}, “publisher”: {“@type”: “Organization”, “name”: “InfoPulse Today”, “url”: “https://newsfeed.infopulsetoday.com/”}}
